Stacks Image 336

Payment and Cancellation Policy:
Payment of deposit or total fee for your booking indicates acceptance of the Terms and Conditions stated in this agreement.  
20% non-refundable deposit required at time of booking.  Full payment must be received at least 4 weeks prior to arrival.  Bookings made within 4 weeks of your arrival date must be paid in full at time of booking.

Cancellation Policy:

4 week's notice...full refund less deposit; 3 week's notice...75% refund less deposit; 2 week's notice...50% refund less deposit; 1 week's notice...25% refund; less than 1 refund.

Payment Methods:
1. Direct debit to WESTPAC account:
R & K. J. Chan   
BSB 033135   Account no: 127448
The Westpac Bank SWIFT CODE is WPACAU2s
2. Cash payment and bond payment on arrival for late bookings only.
3. Credit Card: VISA or MASTERCARD only. A 3% surcharge is due.
4. Cheque which must be cleared 2 weeks before arrival and cash or credit card bond required on arrival.
By making payment of the total fee for the time booked, you have exclusive use of the apartment, based on the Terms and Conditions, but not possession.

Security Bond/deposit:

On arrival, a Security Bond in the form of a signed Credit Card voucher or a cash bond of $500 is required as an insurance against loss or damage to the apartment. This bond is additional to the cost of reservation and will be reimbursed on inspection of the apartment provided that the premises are left clean, tidy and undamaged. If keys are lost or not returned, $75 will be deducted to cover replacement of the barrel of the lock and keys.  Keys will not be issued until the security bond is processed.

Persons in occupancy:
The number of persons staying must be that agreed upon on booking. No extra persons should stay on any occasion without arrangement with Chanleigh staff. The maximum number of persons to stay in each unit is stated clearly on advertising material.


Unless there are special circumstances which must be discussed with the owner/managers before booking, there are no animals or pets allowed on the Chanleigh premises. Occasionally there are special needs (Guide dogs etc.) and we have to make special preparations to accommodate these special needs. Please phone Kathie if you have an enquiry on either 03 9877 4849 or (mobile) 0412 728 403.

Damage and souvenirs:

We reserve the right to charge the guest's credit card for replacement of any carelessly or wilfully damaged item or any missing items.  Please refrain from using bleach or hair dye or other items which may stain and discolour carpets or benches. Use of naked flames, matches, candles etc. is forbidden in these units.
Smoking is allowed outside on the decking but please ensure doors and windows are closed during smoking. We will not require reimbursement for wear and tear and minor accidental damage, but cost of making good breakages or damage to property, garden or contents will be charged to your credit card or security bond.

Broadband Internet:

Access to our Wireless Broadband internet is
a free service and is available for most recent computers if they have been bought or configured in Australia. It is available for access to Email only and must not be used for downloading films or large files.  If you cannot access the system after we have supplied you with the log-in and password, we cannot provide any technical help and will not be held responsible for inability to access the internet. Use of more than 30 minutes per day will be charged at $5 per 30 minutes. Most computers will automatically detect and configure the correct settings. For those that don't, here are the settings for encryption on our network for you to set manually, management cannot legally touch your equipment.
Encryption type: WPA
Cypher type: TKIP
To the fullest extent permitted by law, we disclaim all warranties in relation to the provision of services and your use our internet. You hereby release us from any liability for any indirect, incidental, special and/or other consequential damage or loss of profits which result from your use of the property and/or services.

Rightful use of Appliances and Utilities:
Reasonable use of electricity is included in your rates, however, failure to switch off appliances when leaving the unit, will require a further charge to your credit card or bond. The Australian Government requires that we conserve our limited energy resources.